Age Requiriments
21 or older
Driver License
We accepted drivers license from any country, or international, as long as it has not expired.
Additional Drivers
2 additional drivers permitted, at no extra charge.
Driving Area Restrictions
There are no restrictions on driving areas. Our customers can even drive to our neighbor countries of Belice, Honduras and Guatemala, with prior notice before arrival.
Payment Methods
Excellence Car Rental accepts the following methods of payment:
Cash, Debit Card, Traveller’s Cheques, VISA, Master Card and AMEX.
Deposits
When performing a Deposit, the following are the amounts required for each vehicle:
For mini economy to compact vehicles: $ 600.00 usd.
For mid-size to intermediate vehicles: $ 700.00 usd.
For full size and 4 wheel drives or sport convertible vehicles: $ 800.00 usd.
For mini vans, 8 & 12 passenger vans: $ 1,000.00 usd
Insurance Policies
In case of an accident, the insurance company requires that the drivers name must be stipulated on the rental agreement. All authorized drivers must show a valid and current drivers licence with photograph. Also, in case of an accident, in order for the insurance to be valid, the titleholder must first call our company so we can send the insurance agent to the place of the accident immediately.
CDW (Collision Damage Waiver) & DDW (Deductible Damage Waiver)
This insurance coverage is included in your rate.
CDW - Lowers the driver ’s responsibility in case of an accident or theft.
When you have, Zero Deductible (DDW/EPC) total coverage in case of theft or loss or damages, partial or complete, done to the rented vehicle in case of an accident.
DDW does not cover theft of accessories and applies only within Mexico’s territory.
DDW is a damage or theft insurance for the rented vehicle only.
PAI (Personal Accident Insurance)
This insurance coverage is included in your rate.
PAI covers medical, ambulance service, doctors and hospital expenses in case of an accident. Coverage is up to 30,000 USD. per accident or event, limited to the allowed passenger capacity of the rented vehicle.
The coverage only applies within Mexico’s territory.
PAI is a personal accident insurance for the occupants of the rented vehicle.
TPL (Third Party Liability)
This insurance coverage is included in your rate.
TPL covers up to 80,000 usd. for liabilities caused by accident related expenses and legal assistance, when liability for other vehicles or people or their properties, have been caused by the driver of the rented vehicle. TPL is mandatory.
Does not cover damages made to the rented vehicle nor medical expenses for its passengers.
The coverage only applies within Mexico´s territory.
Cancellation Policy
There are no cancellation charges.
Refund Policy
When applicable, if for any reason the customer returns the vehicle before the stated date of return in the rental agreement, a refund for the rental fee will be accredited to, the credit card account, minus insurance and tax fees.
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